# Review access approval requests

To review access approval requests, start with a signed-in account and a documented reason for the security or governance task. In Admin, filter pending requests, open request, verify requested scope, and approve minimum access. Use the least access needed, verify the subject and scope, and keep secrets and personal data out of notes and support evidence.

Canonical URL: https://admin.tajergo.ae/help/articles/admin/approvals/
Article ID: approvals
Surface: Admin
Category: Security and governance
Last reviewed: 2026-09-06

## Before you start

- A signed-in account and a documented reason for the security or governance task
- Verify actor, scope, time, and requested access before making or approving a change

## Steps

1. Open /approvals and filter to pending requests for the intended Business Account and branch.
2. Open one request and verify requester, requested capability, branch scope, reason, and recorded time.
3. Approve only the minimum justified scope, or reject with a clear reason; submit the decision once.
4. Refresh and confirm the final decision state before handling another request.

## Expected result

The request shows one final approved or rejected decision with the reviewed requester, capability, branch scope, reason, and time. Submitting once does not grant broader access than the approved request.

## Permissions

- Approvals requires rbac.write; the approved scope cannot exceed the request or the operator’s own authorization.

## Troubleshooting

### A pending request cannot be found or opened.

Confirm Business Account, branch, pending filter, requester, and request time. Do not create or approve a substitute request; preserve the safe request reference for Support.

### Approve or reject has no final state.

Refresh the same request before submitting another decision. Stop if status changed or scope is unclear; report the request reference, reviewed capability and branch, intended decision, and time.

## Related articles

- [Set up multi-factor authentication](https://admin.tajergo.ae/help/articles/admin/mfa.md)
- [Manage personal privacy data](https://admin.tajergo.ae/help/articles/admin/privacy-data.md)
- [Review audit and communication history](https://admin.tajergo.ae/help/articles/admin/audit-history.md)