# Manage delivery channels and incoming orders

To manage delivery channels and incoming orders, start with the intended branch, brand, channel, order, partner, or storefront and the relevant plan feature. In Admin, review channel connection, map external listing, refresh incoming orders, and open order. Verify the channel, brand, branch, price, promise time, and customer fulfilment details before publishing or dispatching.

Canonical URL: https://admin.tajergo.ae/help/articles/admin/channel-integrations-orders/
Article ID: channel-integrations-orders
Surface: Admin
Category: Channels and fulfilment
Last reviewed: 2026-09-06

## Before you start

- The intended branch, brand, channel, order, partner, or storefront and the relevant plan feature
- Verify external identifiers, customer promise times, and order status before accepting, assigning, or publishing

## Review channel connection

1. Open /settings/channel-integrations and select the intended branch or brand.
2. Verify connection and mapping status before changing an external-channel setting.

## Map an external listing

1. Open /brands/talabat-listings and select the external listing.
2. Match it to the correct TajerGo item, save once, and verify the returned mapping.

## Process an incoming channel order

1. Open /channel-orders, refresh, and verify channel reference, items, totals, promise time, and current status.
2. Accept or reject once with the displayed confirmation or reason, then inspect the returned status before any retry.

## Expected result

Connection, listing mapping, and incoming-order status remain separate states. An accept or reject action returns one final or failed channel status for the selected order; uncertain results are checked before retry.

## Permissions

- Channel Integrations, listing mapping, and incoming orders require their mounted settings.read or virtual-brands.read access; accept/reject mutations apply separate authorization.

## Troubleshooting

### A channel listing or incoming order cannot be matched.

Confirm channel, branch, brand, external reference, and TajerGo item or order. Correct the mapping source rather than accepting an order with uncertain identity.

### Accept or reject has no final channel status.

Do not repeat the action until the order detail and refreshed inbox are checked. Report the safe channel order reference, branch, prior status, action, time, and redacted error.

## Related articles

- [Manage virtual brands and channel pricing](https://admin.tajergo.ae/help/articles/admin/virtual-brands.md)
- [Use the pickup and delivery order book](https://admin.tajergo.ae/help/articles/admin/order-book.md)
- [Use the dispatch board](https://admin.tajergo.ae/help/articles/admin/dispatch.md)