# Create and manage promotions

To create and manage promotions, start with customer access and a confirmed customer identity before changing profile, credit, points, or promotions. In Admin, search promotions, create promotion, select discount type, and set schedule. Collect only necessary customer data and verify consent, balances, eligibility, and expiry before changing credit, loyalty, or promotions.

Canonical URL: https://admin.tajergo.ae/help/articles/admin/promotions/
Article ID: promotions
Surface: Admin
Category: Customers and loyalty
Last reviewed: 2026-09-06

## Before you start

- Customer access and a confirmed customer identity before changing profile, credit, points, or promotions
- Search first to avoid duplicate customers and verify branch, dates, balances, and limits

## Steps

1. Open /promotions and search existing promotions before choosing New promotion.
2. Choose the discount or benefit type, then enter the required value, eligible items, audience, and branches.
3. Set start and end times, usage limits, and coupon fields only when that promotion type exposes them.
4. Resolve every validation message, review the preview, save once, and reopen the promotion to confirm status and scope.

## Expected result

The saved promotion reopens with its benefit type, eligibility, branches, schedule, limits, coupon, and status. Validation failures identify the field to correct and do not publish a partial promotion.

## Permissions

- Promotion listing uses its mounted read guard; new requires promotions-v2.write, and edit accepts promotions-v2.write or promotions-v2.read while saves still require write access.

## Troubleshooting

### The promotion cannot be saved.

Resolve every displayed benefit, eligibility, branch, schedule, limit, or coupon validation. Review the preview and submit once; a failed draft must not be treated as active.

### The saved promotion is missing or has the wrong status.

Search by the promotion identity, clear status filters, and reopen the record. Verify schedule and branch scope before editing; report the promotion reference and differing fields if persistence is wrong.

## Related articles

- [Manage customer records](https://admin.tajergo.ae/help/articles/admin/customers.md)
- [Manage Khata customer credit](https://admin.tajergo.ae/help/articles/admin/khata-credit.md)
- [Manage the loyalty program](https://admin.tajergo.ae/help/articles/admin/loyalty.md)