# Use camera product recognition

When enabled, camera recognition captures a compressed item image and returns product suggestions that the cashier must review. Open camera recognition, allow camera permission, and capture the item clearly. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/camera-recognition/
Article ID: pos-camera-recognition
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Open camera recognition.
2. Allow camera permission.
3. Capture the item clearly.
4. Review the suggested match before adding it.

## Expected result

Camera capture returns suggestions for review and only the cashier-selected product enters the cart. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### The workflow stops while staff open camera recognition, before they can allow camera permission.

A safe retry starts by confirming: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe cart reference, product or SKU, branch, line state, and time. Capture the displayed state produced when staff open camera recognition.

### The cart or register does not reflect the requested item change after the final checkpoint: Review the suggested match before adding it.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. An unresolved mismatch needs Support review with the safe cart reference, product or SKU, branch, line state, and time. Check the saved state after staff review the suggested match before adding it.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)