# Complete card or wallet payment

Card and wallet checkout records the selected tender, but the external device result and POS record must agree. Card or UPI-style wallet processing requires the configured provider and connection; an eligible single Wallet flow may queue only when the screen explicitly permits it. Submit once, then check Orders and Payments before retrying any missing or conflicting result.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/card-wallet-payment/
Article ID: pos-card-wallet-payment
Surface: POS
Category: Pricing and payments
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.

## Steps

1. Choose Card or Wallet only when it is enabled for the branch.
2. Complete the connected terminal or wallet flow and keep its safe reference.
3. Wait for POS to show success, failure, cancellation, pending, or an explicit eligible queue state.
4. When the external device and POS disagree, stop and reconcile Orders and Payments before retrying.

## Expected result

The POS and external terminal or wallet agree on one success, failure, cancellation, or still-pending outcome. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

## Permissions

- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

## Troubleshooting

### Staff cannot choose Card or Wallet only when it is enabled for the branch because the control is missing, disabled, or rejected before they complete the connected terminal or wallet flow and keep its safe reference.

Before reopening the workflow, verify: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. For escalation, state what happens when staff choose Card or Wallet only when it is enabled for the branch.

### The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: When the external device and POS disagree, stop and reconcile Orders and Payments before retrying.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. When the external device and POS disagree, stop and reconcile Orders and Payments before retrying. Retry only when both server records and the local queue prove no payment exists. Give Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs.

## Related articles

- [Review price, VAT, discounts, and service charge](https://admin.tajergo.ae/help/articles/pos/pricing-summary.md)
- [Apply or remove a promotion code](https://admin.tajergo.ae/help/articles/pos/promotion-code.md)
- [Use an authorized discount or price override](https://admin.tajergo.ae/help/articles/pos/manual-discount.md)
- [Choose a payment method](https://admin.tajergo.ae/help/articles/pos/payment-methods.md)