# Record cash in

Cash In adds a documented amount to the active drawer with a reason and audit context. Open the active shift, choose Cash In, and enter the amount and reason. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/cash-in/
Article ID: pos-cash-in
Surface: POS
Category: Shifts and cash
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.

## Steps

1. Open the active shift.
2. Choose Cash In.
3. Enter the amount and reason.
4. Confirm and verify it in cash movements.

## Expected result

One cash-in ledger entry increases drawer accountability by the entered amount and reason. Count the drawer and review shift history before entering another movement or attempting closure again.

## Permissions

- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.

## Troubleshooting

### The workflow stops while staff open the active shift, before they can choose Cash In.

Verify these conditions before another test: An authenticated POS session on the intended branch and terminal. The current shift ID and drawer state are known before recording cash or closing the shift. Return to /shifts without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Record the visible response when staff open the active shift.

### The shift, cash movement, variance, approval, queue, or closure history is inconclusive after the final checkpoint: Confirm and verify it in cash movements.

Compare the active shift, movement ledger, counted and expected cash, variance, approval, and closure state. Do not repeat a movement or shift transition while it is pending or queued. Retry only when history proves it absent. Do not repeat the action if the records conflict; ask Support to review the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Confirm from the records whether staff could confirm and verify it in cash movements.

## Related articles

- [Open a shift](https://admin.tajergo.ae/help/articles/pos/open-shift.md)
- [Close a shift](https://admin.tajergo.ae/help/articles/pos/close-shift.md)
- [Handle a cash variance](https://admin.tajergo.ae/help/articles/pos/variance-approval.md)
- [Record cash out](https://admin.tajergo.ae/help/articles/pos/cash-out.md)