# Record cash out

Cash Out removes a documented amount from the active drawer with a required reason. Open the active shift, choose Cash Out, and enter the amount and reason. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/cash-out/
Article ID: pos-cash-out
Surface: POS
Category: Shifts and cash
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.

## Steps

1. Open the active shift.
2. Choose Cash Out.
3. Enter the amount and reason.
4. Confirm and verify it in cash movements.

## Expected result

One cash-out ledger entry decreases drawer accountability by the entered amount and reason. Count the drawer and review shift history before entering another movement or attempting closure again.

## Permissions

- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.

## Troubleshooting

### When staff open the active shift, POS blocks progress before they can choose Cash Out.

Check the required state before trying again: An authenticated POS session on the intended branch and terminal. The current shift ID and drawer state are known before recording cash or closing the shift. Reopen /shifts once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Note whether POS changes as staff open the active shift.

### The shift, cash movement, variance, approval, queue, or closure history is inconclusive after the final checkpoint: Confirm and verify it in cash movements.

Compare the active shift, movement ledger, counted and expected cash, variance, approval, and closure state. Do not repeat a movement or shift transition while it is pending or queued. Retry only when history proves it absent. An unresolved mismatch needs Support review with the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. The final evidence must establish whether staff could confirm and verify it in cash movements.

## Related articles

- [Open a shift](https://admin.tajergo.ae/help/articles/pos/open-shift.md)
- [Close a shift](https://admin.tajergo.ae/help/articles/pos/close-shift.md)
- [Handle a cash variance](https://admin.tajergo.ae/help/articles/pos/variance-approval.md)
- [Record cash in](https://admin.tajergo.ae/help/articles/pos/cash-in.md)