# Hold an order

Hold saves the current cart as a pending order that can later be resumed from Orders. Review the cart and fulfilment details, choose Hold, and wait for the pending order reference. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/hold-order/
Article ID: pos-hold-order
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Review the cart and fulfilment details.
2. Choose Hold.
3. Wait for the pending order reference.
4. Open Orders later to resume it.

## Expected result

A single pending order reference appears in Orders and the register cart is cleared only after the hold succeeds. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### POS does not let staff review the cart and fulfilment details; they cannot continue to choose Hold.

Verify these conditions before another test: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the safe cart reference, product or SKU, branch, line state, and time. Record the visible response when staff review the cart and fulfilment details.

### The cart or register does not reflect the requested item change after the final checkpoint: Open Orders later to resume it.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. When no single result can be proved, pause and provide Support the safe cart reference, product or SKU, branch, line state, and time. Confirm from the records whether staff could open Orders later to resume it.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)