# Handle out-of-stock or unsellable items

The register blocks items marked out of stock or not sellable and explains that stock or catalog setup must be corrected. Select the item, read the stock or sellability message, and choose an alternative item. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/item-stock-state/
Article ID: pos-item-stock-state
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Select the item.
2. Read the stock or sellability message.
3. Choose an alternative item.
4. Ask an authorized inventory user to correct stock or catalog status.

## Expected result

The item remains blocked while unsellable or out of stock, and becomes selectable only after an authorized correction reloads. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### Staff cannot select the item because the control is missing, disabled, or rejected before they read the stock or sellability message.

Before reopening the workflow, verify: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe cart reference, product or SKU, branch, line state, and time. For escalation, state what happens when staff select the item.

### The cart or register does not reflect the requested item change after the final checkpoint: Ask an authorized inventory user to correct stock or catalog status.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. Do not repeat the action if the records conflict; ask Support to review the safe cart reference, product or SKU, branch, line state, and time. Use the visible and saved records to determine whether staff could ask an authorized inventory user to correct stock or catalog status.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)