# Accept, finish, or recall kitchen work

KDS actions move tickets through preparation and can recall the last completed action; offline actions are visibly queued on that device. Choose Accept when preparation starts, choose Finish when the ticket is complete, and use Recall Last only to restore the last relevant ticket. Use the visible ticket board as the operational source of truth and verify queued actions after connectivity returns.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/kds-actions/
Article ID: pos-kds-actions
Surface: POS
Category: Kitchen Display
Last reviewed: 2026-09-06

## Before you start

- The KDS is opened for the intended branch and station.
- The device is online unless the guide explicitly describes an offline board state.

## Accept kitchen work

1. Select Accept when preparation starts.
2. Confirm the intended ticket moves to its next preparation state or shows a queued action.

## Finish kitchen work

1. Select Finish only when the intended ticket is complete.
2. Confirm the ticket leaves the active preparation state or shows a queued action.

## Recall the last ticket

1. Select Recall Last only for the most recent relevant completed ticket.
2. Confirm that one ticket returns to the visible working state.

## Expected result

One accepted status change moves the intended ticket to its next valid state or clearly remains queued. Use the visible ticket board as operational truth and do not repeat an uncertain status transition.

## Permissions

- A valid KDS PIN or authenticated station session is required; station assignment limits which tickets and controls are visible.

## Troubleshooting

### Accept, Finish, or Recall Last is missing for the intended kitchen ticket.

Confirm the KDS PIN session, branch, station, ticket status, and connection. Station scope and ticket state control which actions appear. Do not use another station to bypass the restriction; report the station and safe ticket reference without the PIN.

### A kitchen action remains queued or the ticket appears in an unexpected column.

Use the visible board and queued indicator as the record. After reconnection, verify whether the ticket changed once before selecting any action again. Retry only when the original status remains and no queued action exists.

## Related articles

- [Open Kitchen Display with its PIN](https://admin.tajergo.ae/help/articles/pos/kds-login.md)
- [Read Kitchen Display tickets](https://admin.tajergo.ae/help/articles/pos/kds-board.md)
- [Handle KDS station scope, expiry, and reconnect](https://admin.tajergo.ae/help/articles/pos/kds-session-station.md)