# Open Kitchen Display with its PIN

The public KDS shell still requires branch context and a valid four-digit Kitchen Display PIN before it loads orders. Open the branch-specific Kitchen Display link, enter the four-digit KDS PIN, and wait for validation. Use the visible ticket board as the operational source of truth and verify queued actions after connectivity returns.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/kds-login/
Article ID: pos-kds-login
Surface: POS
Category: Kitchen Display
Last reviewed: 2026-09-06

## Before you start

- The KDS is opened for the intended branch and station.
- The device is online unless the guide explicitly describes an offline board state.

## Steps

1. Open the branch-specific Kitchen Display link.
2. Enter the four-digit KDS PIN.
3. Wait for validation.
4. If locked, wait for the shown countdown before retrying.

## Expected result

The intended branch and station board opens only after a valid KDS PIN is accepted. Use the visible ticket board as operational truth and do not repeat an uncertain status transition.

## Permissions

- A valid KDS PIN or authenticated station session is required; station assignment limits which tickets and controls are visible.

## Troubleshooting

### When staff open the branch-specific Kitchen Display link, POS blocks progress before they can enter the four-digit KDS PIN.

Check the required state before trying again: The KDS is opened for the intended branch and station. The device is online unless the guide explicitly describes an offline board state. Reopen /kitchen once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the station, safe ticket reference, branch, status, and time; omit the KDS PIN. Note whether POS changes as staff open the branch-specific Kitchen Display link.

### The visible ticket and queued-action indicator do not establish one station transition after the final checkpoint: If locked, wait for the shown countdown before retrying.

Check the station, visible ticket, timer, current status, and lock countdown. If the PIN is locked, wait for the shown countdown before trying again. Do not repeat an uncertain transition; retry only when the original status remains and no queued action is visible. Ask Support to review the station, safe ticket reference, branch, status, and time; omit the KDS PIN.

## Related articles

- [Read Kitchen Display tickets](https://admin.tajergo.ae/help/articles/pos/kds-board.md)
- [Accept, finish, or recall kitchen work](https://admin.tajergo.ae/help/articles/pos/kds-actions.md)
- [Handle KDS station scope, expiry, and reconnect](https://admin.tajergo.ae/help/articles/pos/kds-session-station.md)