# Understand Kitchen Display sound alerts

Kitchen Display plays a short browser-generated alert when polling finds one or more order IDs that were not on the previous board. Keep the authenticated KDS board open, allow audio in the browser or interact with the page if the browser requires it, and use the visual ticket board as the source of truth. Use the visible ticket board as the operational source of truth and verify queued actions after connectivity returns.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/kds-sound-alerts/
Article ID: pos-kds-sound-alerts
Surface: POS
Category: Kitchen Display
Last reviewed: 2026-09-06

## Before you start

- The KDS is opened for the intended branch and station.
- The device is online unless the guide explicitly describes an offline board state.

## Steps

1. Keep the authenticated KDS board open.
2. Allow audio in the browser or interact with the page if the browser requires it.
3. Use the visual ticket board as the source of truth.
4. Check speaker volume when new tickets appear silently.

## Expected result

New ticket IDs can trigger an audible alert while the visible station board remains the source of truth. Use the visible ticket board as operational truth and do not repeat an uncertain status transition.

## Permissions

- A valid KDS PIN or authenticated station session is required; station assignment limits which tickets and controls are visible.

## Troubleshooting

### Staff cannot keep the authenticated KDS board open because the control is missing, disabled, or rejected before they allow audio in the browser or interact with the page if the browser requires it.

Check the required state before trying again: The KDS is opened for the intended branch and station. The device is online unless the guide explicitly describes an offline board state. Check those conditions on /kitchen and repeat only the blocked step once. Preserve the screen and ask Support to review the station, safe ticket reference, branch, status, and time; omit the KDS PIN. Note whether POS changes as staff keep the authenticated KDS board open.

### The visible ticket and queued-action indicator do not establish one station transition after the final checkpoint: Check speaker volume when new tickets appear silently.

Check the station, visible ticket, timer, current status, and last accepted or queued transition. Do not repeat an uncertain transition. Retry only when the original status remains and no queued action is visible. An unresolved mismatch needs Support review with the station, safe ticket reference, branch, status, and time; omit the KDS PIN. The final evidence must establish whether staff could check speaker volume when new tickets appear silently.

## Related articles

- [Read Kitchen Display tickets](https://admin.tajergo.ae/help/articles/pos/kds-board.md)
- [Accept, finish, or recall kitchen work](https://admin.tajergo.ae/help/articles/pos/kds-actions.md)
- [Handle KDS station scope, expiry, and reconnect](https://admin.tajergo.ae/help/articles/pos/kds-session-station.md)