# Handle an offline checkout safely

Offline mode can queue only an eligible single Cash or Wallet order, or a Cash or Wallet payment for an order that already has a server ID. Card, UPI, promotions, discounts, scheduled fulfilment, Khata, loyalty redemption, and split payment require a live decision. Keep the queue reference, reconnect, and verify one server order and payment before retrying.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/offline-orders-payments/
Article ID: pos-offline-orders-payments
Surface: POS
Category: Offline and recovery
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch with offline mode enabled.
- The register explicitly permits a single Cash or Wallet tender; held-order payment also requires an already-synchronized server order.

## Steps

1. Read the checkout connection message and remove any feature that requires a live decision.
2. Use only a single Cash or eligible Wallet tender when the screen explicitly permits offline queueing.
3. Submit once and retain the local queue reference; do not treat Payment queued as captured.
4. Keep the same user and branch, reconnect, then verify one matching order and payment before retrying.

## Expected result

One eligible Cash or Wallet checkout is retained in the local queue and later reconciles to one server order and payment. The queue reference proves local storage only; it does not prove capture or server completion.

## Permissions

- POS access for the active branch is required; business rejections may need a manager to correct the original order, payment, shift, or configuration.

## Troubleshooting

### Offline checkout does not offer Cash or Wallet, or POS rejects the order instead of queueing it.

Remove features that require a live decision and read the exact message. Only eligible single Cash or Wallet checkout can queue; Card, UPI, promotions, discounts, scheduled fulfilment, Khata, loyalty redemption, and split require connectivity. Business rejections must be corrected, not queued.

### POS shows Payment queued, but the matching order or payment is absent after reconnection.

Keep the queue reference and do not submit another tender. Wait for sync, then compare the queue, Orders, and Payments for the same branch and amount. Retry only when the queue is clear and both server lists prove no record exists.

## Related articles

- [Understand POS offline and sync status](https://admin.tajergo.ae/help/articles/pos/offline-status.md)
- [Handle an offline shift action safely](https://admin.tajergo.ae/help/articles/pos/offline-shifts.md)
- [Recover failed or blocked queued work](https://admin.tajergo.ae/help/articles/pos/sync-recovery.md)