# Select an order source

When sources are configured, choose the channel that originated the order so reporting and operations keep correct attribution. Find Order source, choose the configured channel, and confirm the selection remains visible. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/order-source/
Article ID: pos-order-source
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Find Order source.
2. Choose the configured channel.
3. Confirm the selection remains visible.
4. Complete the order normally.

## Expected result

The chosen configured source remains visible on the order and is available for downstream attribution. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### POS does not let staff find Order source; they cannot continue to choose the configured channel.

Check the required state before trying again: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the safe cart reference, product or SKU, branch, line state, and time. Note whether POS changes as staff find Order source.

### The cart or register does not reflect the requested item change after the final checkpoint: Complete the order normally.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. When no single result can be proved, pause and provide Support the safe cart reference, product or SKU, branch, line state, and time. The final evidence must establish whether staff could complete the order normally.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)