# Find and filter payments

Payments lists recorded tenders with search, method, status, date, and pagination controls. Open Payments, set search or method, status, and date filters, and open a payment row. Verify the original order, eligible items, amount, reason, authorization, and resulting status before repeating an action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/payments-history/
Article ID: pos-payments-history
Surface: POS
Category: Orders, returns and refunds
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session with access to the intended branch.
- The original order reference, current status, paid amount, and eligible lines are known.

## Steps

1. Open Payments.
2. Set search or method, status, and date filters.
3. Open a payment row.
4. Verify order, customer, cashier, reference, amount, and status.

## Expected result

The payment list shows branch-scoped tenders with their amount, method, reference, and current status. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.

## Permissions

- Orders and payment history require their assigned POS capabilities; void, return, and refund actions require the specific action permission and may require manager approval.

## Troubleshooting

### The workflow stops while staff open Payments, before they can set search or method, status, and date filters.

First confirm the following access and record state: Access to the intended branch or a valid public invoice link, as applicable. The original order reference, current status, paid amount, and eligible lines are known. Return to /payments without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/return/refund/payment reference, branch, amount, status, and time. Keep evidence of the result when staff open Payments.

### The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Verify order, customer, cashier, reference, amount, and status.

Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. An unresolved mismatch needs Support review with the safe order/return/refund/payment reference, branch, amount, status, and time. Before another attempt, establish whether staff could verify order, customer, cashier, reference, amount, and status.

## Related articles

- [Find and filter orders](https://admin.tajergo.ae/help/articles/pos/orders-list.md)
- [Review order details and receipt data](https://admin.tajergo.ae/help/articles/pos/order-details.md)
- [Review the fulfilment queue](https://admin.tajergo.ae/help/articles/pos/scheduled-orders.md)
- [Void an eligible order](https://admin.tajergo.ae/help/articles/pos/void-order.md)