# Open a public invoice link

A tokenized invoice route displays the invoice associated with that link without opening the protected POS workspace. Open the invoice link or scan its receipt QR, confirm invoice number, merchant, items, totals, and tax details, and do not edit the token in the address. Verify the original order, eligible items, amount, reason, authorization, and resulting status before repeating an action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/public-invoice/
Article ID: pos-public-invoice
Surface: POS
Category: Orders, returns and refunds
Last reviewed: 2026-09-06

## Before you start

- The complete invoice link or receipt QR supplied for the transaction.
- A browser connection capable of reaching the public invoice route.

## Steps

1. Open the invoice link or scan its receipt QR.
2. Confirm invoice number, merchant, items, totals, and tax details.
3. Do not edit the token in the address.
4. Contact the merchant when the link is invalid or expired.

## Expected result

The tokenized page displays the intended invoice number, merchant, lines, totals, tax, and payment details. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.

## Permissions

- Anyone holding a valid tokenized invoice link can read that invoice; the link does not grant POS access.

## Troubleshooting

### POS does not let staff open the invoice link or scan its receipt QR; they cannot continue to confirm invoice number, merchant, items, totals, and tax details.

Verify these conditions before another test: The complete invoice link or receipt QR supplied for the transaction. A browser connection capable of reaching the public invoice route. Keep the same branch and record, reopen /i/:token, and try the blocked action once. If it still fails, stop and send Support the safe order/return/refund/payment reference, branch, amount, status, and time. Record the visible response when staff open the invoice link or scan its receipt QR.

### The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Contact the merchant when the link is invalid or expired.

Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. Do not repeat the action if the records conflict; ask Support to review the safe order/return/refund/payment reference, branch, amount, status, and time. Confirm from the records whether staff could contact the merchant when the link is invalid or expired.

## Related articles

- [Find and filter orders](https://admin.tajergo.ae/help/articles/pos/orders-list.md)
- [Review order details and receipt data](https://admin.tajergo.ae/help/articles/pos/order-details.md)
- [Review the fulfilment queue](https://admin.tajergo.ae/help/articles/pos/scheduled-orders.md)
- [Find and filter payments](https://admin.tajergo.ae/help/articles/pos/payments-history.md)