# Resolve missing register configuration

The POS waits for branch operational configuration and presents a dedicated missing-settings state when required setup cannot be loaded. Wait for Preparing this register to finish, read the missing-settings or load error, and retry after connectivity returns. Confirm the active branch and signed-in role before taking orders on a shared terminal.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/register-configuration/
Article ID: pos-register-configuration
Surface: POS
Category: Getting started
Last reviewed: 2026-09-06

## Before you start

- An active POS user or public access appropriate to this page.
- The intended Business Account, branch, and terminal identity are known before operational work begins.

## Steps

1. Wait for Preparing this register to finish.
2. Read the missing-settings or load error.
3. Retry after connectivity returns.
4. Ask a branch administrator to complete the named setting.

## Expected result

The preparation state clears only after required branch settings load, revealing the usable register or a specific remaining error. Do not take orders until the displayed identity and branch are correct.

## Permissions

- Access follows the user assignment and branch scope returned at sign-in; hidden routes require the corresponding assigned capability.

## Troubleshooting

### When staff wait for Preparing this register to finish, POS blocks progress before they can read the missing-settings or load error.

Verify these conditions before another test: An active POS user or public access appropriate to this page. The intended Business Account, branch, and terminal identity are known before operational work begins. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Record the visible response when staff wait for Preparing this register to finish.

### The signed-in identity, branch, terminal, or navigation remains wrong after the final checkpoint: Ask a branch administrator to complete the named setting.

Check the account identity, branch label, terminal readiness, connection, and pending-transaction indicator. Correct the identity or session condition, then retry once. Stop if the branch or user still differs. When no single result can be proved, pause and provide Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Confirm from the records whether staff could ask a branch administrator to complete the named setting.

## Related articles

- [Sign in to POS](https://admin.tajergo.ae/help/articles/pos/sign-in.md)
- [Install the POS app](https://admin.tajergo.ae/help/articles/pos/install-app.md)
- [Unlock an idle POS session](https://admin.tajergo.ae/help/articles/pos/session-lock.md)
- [Switch the active branch](https://admin.tajergo.ae/help/articles/pos/switch-branch.md)