# Resume a held order

A pending held order can reopen in Billing through its resume action; only eligible pending orders can be resumed. Open Orders, find the pending held order, and open its details and choose Resume. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/resume-order/
Article ID: pos-resume-order
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Open Orders.
2. Find the pending held order.
3. Open its details and choose Resume.
4. Review the restored cart and fulfilment.
5. Settle from the original pending record.

## Expected result

The selected pending order returns to Billing once with its original lines and fulfilment context. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### Staff cannot open Orders because the control is missing, disabled, or rejected before they find the pending held order.

Check the required state before trying again: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe cart reference, product or SKU, branch, line state, and time. Note whether POS changes as staff open Orders.

### The cart or register does not reflect the requested item change after the final checkpoint: Settle from the original pending record.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. Do not repeat the action if the records conflict; ask Support to review the safe cart reference, product or SKU, branch, line state, and time. The final evidence must establish whether staff could settle from the original pending record.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)