# Record a safe drop

Safe Drop records cash removed from the drawer for secure storage as a cash-out movement. Open the active shift, choose Safe Drop, and enter the amount and reason. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/safe-drop/
Article ID: pos-safe-drop
Surface: POS
Category: Shifts and cash
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.

## Steps

1. Open the active shift.
2. Choose Safe Drop.
3. Enter the amount and reason.
4. Confirm and verify the movement.

## Expected result

One safe-drop entry records the removed amount without closing the active shift. Count the drawer and review shift history before entering another movement or attempting closure again.

## Permissions

- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.

## Troubleshooting

### POS does not let staff open the active shift; they cannot continue to choose Safe Drop.

A safe retry starts by confirming: An authenticated POS session on the intended branch and terminal. The current shift ID and drawer state are known before recording cash or closing the shift. Keep the same branch and record, reopen /shifts, and try the blocked action once. If it still fails, stop and send Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Capture the displayed state produced when staff open the active shift.

### The shift, cash movement, variance, approval, queue, or closure history is inconclusive after the final checkpoint: Confirm and verify the movement.

Compare the active shift, movement ledger, counted and expected cash, variance, approval, and closure state. Do not repeat a movement or shift transition while it is pending or queued. Retry only when history proves it absent. If those records still disagree, stop and send Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Check the saved state after staff confirm and verify the movement.

## Related articles

- [Open a shift](https://admin.tajergo.ae/help/articles/pos/open-shift.md)
- [Close a shift](https://admin.tajergo.ae/help/articles/pos/close-shift.md)
- [Handle a cash variance](https://admin.tajergo.ae/help/articles/pos/variance-approval.md)
- [Record cash in](https://admin.tajergo.ae/help/articles/pos/cash-in.md)