# Schedule a delivery order

Delivery collects recipient name, phone, street line, area or city, and a valid available schedule. Choose Delivery, enter recipient name and phone, and enter street and area or city. Confirm the table or recipient, service mode, promise time, and kitchen status before continuing.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/schedule-delivery/
Article ID: pos-schedule-delivery
Surface: POS
Category: Fulfilment and tables
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch.
- A reviewed order with the required service mode, table or recipient, and fulfilment details.

## Steps

1. Choose Delivery.
2. Enter recipient name and phone.
3. Enter street and area or city.
4. Choose an available date and slot.
5. Review and continue checkout while online.

## Expected result

The delivery order stores the intended recipient, address, and available future promise time. Do not open a duplicate table session or fulfilment order while the original result is unknown.

## Permissions

- The staff member needs POS access for the active branch; table merge, kitchen round, and settlement controls appear only when the order state supports them.

## Troubleshooting

### The workflow stops while staff choose Delivery, before they can enter recipient name and phone.

Verify these conditions before another test: An authenticated POS session on the intended branch. A reviewed order with the required service mode, table or recipient, and fulfilment details. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/table reference, branch, service mode, slot, status, and time. Record the visible response when staff choose Delivery.

### The table, kitchen ticket, fulfilment slot, recipient, or order status is unresolved after the final checkpoint: Review and continue checkout while online.

Inspect the original table session, kitchen ticket, promise time, recipient, and order status. Retry once only after finding the original order or table session and proving the change was not saved. An unresolved mismatch needs Support review with the safe order/table reference, branch, service mode, slot, status, and time. Confirm from the records whether staff could review and continue checkout while online.

## Related articles

- [Open or select a table](https://admin.tajergo.ae/help/articles/pos/open-table.md)
- [Merge occupied tables](https://admin.tajergo.ae/help/articles/pos/merge-tables.md)
- [Send a kitchen round](https://admin.tajergo.ae/help/articles/pos/kitchen-rounds.md)
- [Settle a table tab](https://admin.tajergo.ae/help/articles/pos/settle-table.md)