# Schedule a pickup order

Pickup requires a recipient name and a valid date or slot that is not blacked out or too soon. Choose Pickup, enter recipient name, and choose an available date and time slot. Confirm the table or recipient, service mode, promise time, and kitchen status before continuing.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/schedule-pickup/
Article ID: pos-schedule-pickup
Surface: POS
Category: Fulfilment and tables
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch.
- A reviewed order with the required service mode, table or recipient, and fulfilment details.

## Steps

1. Choose Pickup.
2. Enter recipient name.
3. Choose an available date and time slot.
4. Review the schedule and continue checkout while online.

## Expected result

The pickup order stores the intended recipient and an available future promise time. Do not open a duplicate table session or fulfilment order while the original result is unknown.

## Permissions

- The staff member needs POS access for the active branch; table merge, kitchen round, and settlement controls appear only when the order state supports them.

## Troubleshooting

### Staff cannot choose Pickup because the control is missing, disabled, or rejected before they enter recipient name.

First confirm the following access and record state: An authenticated POS session on the intended branch. A reviewed order with the required service mode, table or recipient, and fulfilment details. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe order/table reference, branch, service mode, slot, status, and time. Keep evidence of the result when staff choose Pickup.

### The table, kitchen ticket, fulfilment slot, recipient, or order status is unresolved after the final checkpoint: Review the schedule and continue checkout while online.

Inspect the original table session, kitchen ticket, promise time, recipient, and order status. Retry once only after finding the original order or table session and proving the change was not saved. Do not repeat the action if the records conflict; ask Support to review the safe order/table reference, branch, service mode, slot, status, and time. Before another attempt, establish whether staff could review the schedule and continue checkout while online.

## Related articles

- [Open or select a table](https://admin.tajergo.ae/help/articles/pos/open-table.md)
- [Merge occupied tables](https://admin.tajergo.ae/help/articles/pos/merge-tables.md)
- [Send a kitchen round](https://admin.tajergo.ae/help/articles/pos/kitchen-rounds.md)
- [Settle a table tab](https://admin.tajergo.ae/help/articles/pos/settle-table.md)