# Review shift history

Shift history lists cashier, status, opening and closing time, expected cash, actual cash, and variance. Open Shifts, find the shift in history, and open its details. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/shift-history/
Article ID: pos-shift-history
Surface: POS
Category: Shifts and cash
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.

## Steps

1. Open Shifts.
2. Find the shift in history.
3. Open its details.
4. Review report values, cash movements, and audit notes.

## Expected result

The list and export show shifts for the selected branch, date, user, terminal, and status scope. Count the drawer and review shift history before entering another movement or attempting closure again.

## Permissions

- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.

## Troubleshooting

### When staff open Shifts, POS blocks progress before they can find the shift in history.

Verify these conditions before another test: An authenticated POS session on the intended branch and terminal. The current shift ID and drawer state are known before recording cash or closing the shift. Reopen /shifts once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Record the visible response when staff open Shifts.

### The shift, cash movement, variance, approval, queue, or closure history is inconclusive after the final checkpoint: Review report values, cash movements, and audit notes.

Compare the active shift, movement ledger, counted and expected cash, variance, approval, and closure state. Do not repeat a movement or shift transition while it is pending or queued. Retry only when history proves it absent. An unresolved mismatch needs Support review with the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Confirm from the records whether staff could review report values, cash movements, and audit notes.

## Related articles

- [Open a shift](https://admin.tajergo.ae/help/articles/pos/open-shift.md)
- [Close a shift](https://admin.tajergo.ae/help/articles/pos/close-shift.md)
- [Handle a cash variance](https://admin.tajergo.ae/help/articles/pos/variance-approval.md)
- [Record cash in](https://admin.tajergo.ae/help/articles/pos/cash-in.md)