# Split payment across tenders

Split payment is an online multi-tender workflow: every line must add exactly to the amount due, and Khata is excluded. Enable Split, add the intended method and amount for each line, and correct any remaining balance before submitting once. Loyalty redemption is unavailable with split checkout; verify the resulting payment record before repeating an uncertain submission.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/split-payment/
Article ID: pos-split-payment
Surface: POS
Category: Pricing and payments
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch with a reviewed amount due.
- A live connection and the customer-approved non-Khata tender breakdown; remove any loyalty redemption.

## Steps

1. Enable Split payment while online.
2. Add each non-Khata payment method and customer-approved amount.
3. Confirm the tender lines equal the full amount due with no remainder.
4. Submit once and wait for the completed payment record; reconcile Orders and Payments if the result is uncertain.

## Expected result

All tender lines add exactly to the amount due and one completed payment record contains the split. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

## Permissions

- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

## Troubleshooting

### The workflow stops while staff enable Split payment while online, before they can add each non-Khata payment method and customer-approved amount.

First confirm the following access and record state: An authenticated POS session on the intended branch with a reviewed amount due. A live connection and the customer-approved non-Khata tender breakdown; remove any loyalty redemption. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Keep evidence of the result when staff enable Split payment while online.

### The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Submit once and wait for the completed payment record; reconcile Orders and Payments if the result is uncertain.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. An unresolved mismatch needs Support review with the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Before another attempt, establish whether staff could submit once and wait for the completed payment record; reconcile Orders and Payments if the result is uncertain.

## Related articles

- [Review price, VAT, discounts, and service charge](https://admin.tajergo.ae/help/articles/pos/pricing-summary.md)
- [Apply or remove a promotion code](https://admin.tajergo.ae/help/articles/pos/promotion-code.md)
- [Use an authorized discount or price override](https://admin.tajergo.ae/help/articles/pos/manual-discount.md)
- [Choose a payment method](https://admin.tajergo.ae/help/articles/pos/payment-methods.md)