# Understand subscription and order-limit blocks

Billing state and order-limit controls can suspend checkout or direct an authorized owner to Admin billing without hiding existing operational context. Read the full-screen billing or order-limit message, do not attempt repeated checkout, and ask the Business Account owner to review billing in Admin. Submit the payment once, then verify Orders and Payments before retrying any uncertain result.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/subscription-order-limits/
Article ID: pos-subscription-order-limits
Surface: POS
Category: Pricing and payments
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.

## Steps

1. Read the full-screen billing or order-limit message.
2. Do not attempt repeated checkout.
3. Ask the Business Account owner to review billing in Admin.
4. Refresh POS only after the account state is corrected.

## Expected result

Checkout remains blocked until the Business Account owner corrects the stated billing or order-limit condition. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

## Permissions

- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

## Troubleshooting

### POS does not let staff read the full-screen billing or order-limit message; they cannot continue to do not attempt repeated checkout.

Check the required state before trying again: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Note whether POS changes as staff read the full-screen billing or order-limit message.

### The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Refresh POS only after the account state is corrected.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. Do not repeat the action if the records conflict; ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. The final evidence must establish whether staff could refresh POS only after the account state is corrected.

## Related articles

- [Review price, VAT, discounts, and service charge](https://admin.tajergo.ae/help/articles/pos/pricing-summary.md)
- [Apply or remove a promotion code](https://admin.tajergo.ae/help/articles/pos/promotion-code.md)
- [Use an authorized discount or price override](https://admin.tajergo.ae/help/articles/pos/manual-discount.md)
- [Choose a payment method](https://admin.tajergo.ae/help/articles/pos/payment-methods.md)