# Switch the active branch

Use the profile menu to change branch; TajerGo blocks switching when local pending transactions could be attributed to the wrong branch. Open the profile menu, choose Switch branch, and select an assigned branch. Confirm the active branch and signed-in role before taking orders on a shared terminal.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/switch-branch/
Article ID: pos-switch-branch
Surface: POS
Category: Getting started
Last reviewed: 2026-09-06

## Before you start

- The user is assigned to more than one branch.
- The local pending-transaction count is zero before changing branch.

## Steps

1. Open the profile menu.
2. Choose Switch branch.
3. Select an assigned branch.
4. Confirm the branch label changes before taking an order.

## Expected result

The header shows the selected assigned branch and no local transaction remains attached to the previous branch. Do not take orders until the displayed identity and branch are correct.

## Permissions

- Assignment to the destination branch; switching is blocked while local transactions are pending.

## Troubleshooting

### The workflow stops while staff open the profile menu, before they can choose Switch branch.

Before reopening the workflow, verify: The user is assigned to more than one branch. The local pending-transaction count is zero before changing branch. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. For escalation, state what happens when staff open the profile menu.

### The signed-in identity, branch, terminal, or navigation remains wrong after the final checkpoint: Confirm the branch label changes before taking an order.

Check the account identity, branch label, terminal readiness, connection, and pending-transaction indicator. Correct the identity or session condition, then retry once. Stop if the branch or user still differs. An unresolved mismatch needs Support review with the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Use the visible and saved records to determine whether staff could confirm the branch label changes before taking an order.

## Related articles

- [Sign in to POS](https://admin.tajergo.ae/help/articles/pos/sign-in.md)
- [Install the POS app](https://admin.tajergo.ae/help/articles/pos/install-app.md)
- [Unlock an idle POS session](https://admin.tajergo.ae/help/articles/pos/session-lock.md)
- [Change the POS language](https://admin.tajergo.ae/help/articles/pos/change-language.md)