# Add or remove a tip

A tip is an untaxed amount added above the current order total only when tipping is offered. Enter the customer-approved amount and review the revised total before payment. Khata forces the tip to zero, and loyalty redemption requires the tip to be removed. If the customer changes the instruction, update the tip before any tender is submitted.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/tips/
Article ID: pos-tips
Surface: POS
Category: Pricing and payments
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.

## Add a tip

1. Enter or select the customer-approved tip while using an eligible non-Khata, non-loyalty-redemption checkout.
2. Confirm the tip is shown separately and is not taxed.
3. Review the new amount due before submitting payment.

## Remove a tip

1. Clear or set the tip to zero before submitting payment.
2. Confirm the tip line and amount due update before continuing.

## Expected result

The customer-approved tip appears separately and the final amount is reviewed before the tender is submitted. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

## Permissions

- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

## Troubleshooting

### When staff open Payment and use the tip control when it is offered, POS blocks progress before they can choose or enter only the amount approved by the customer.

Verify these conditions before another test: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Record the visible response when staff open Payment and use the tip control when it is offered.

### The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Confirm the tip and total with the customer before submitting a tender.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. If those records still disagree, stop and send Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Confirm from the records whether staff could confirm the tip and total with the customer before submitting a tender.

## Related articles

- [Review price, VAT, discounts, and service charge](https://admin.tajergo.ae/help/articles/pos/pricing-summary.md)
- [Apply or remove a promotion code](https://admin.tajergo.ae/help/articles/pos/promotion-code.md)
- [Use an authorized discount or price override](https://admin.tajergo.ae/help/articles/pos/manual-discount.md)
- [Choose a payment method](https://admin.tajergo.ae/help/articles/pos/payment-methods.md)