# Use voice capture for notes

When enabled, voice capture converts spoken preparation instructions into reviewable notes before they are attached to order items. Start voice capture, speak only the required preparation instruction, and stop and review the transcription. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/voice-notes/
Article ID: pos-voice-notes
Surface: POS
Category: Register
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.

## Steps

1. Start voice capture.
2. Speak only the required preparation instruction.
3. Stop and review the transcription.
4. Confirm or edit the note before attaching it.

## Expected result

The reviewed or edited transcription is attached only to the intended order item. Keep the cart open and do not add the item again while its line state is uncertain.

## Permissions

- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

## Troubleshooting

### When staff start voice capture, POS blocks progress before they can speak only the required preparation instruction.

Before reopening the workflow, verify: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe cart reference, product or SKU, branch, line state, and time. For escalation, state what happens when staff start voice capture.

### The cart or register does not reflect the requested item change after the final checkpoint: Confirm or edit the note before attaching it.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. If those records still disagree, stop and send Support the safe cart reference, product or SKU, branch, line state, and time. Use the visible and saved records to determine whether staff could confirm or edit the note before attaching it.

## Related articles

- [Find products and categories](https://admin.tajergo.ae/help/articles/pos/find-products.md)
- [Add a product by barcode](https://admin.tajergo.ae/help/articles/pos/scan-barcode.md)
- [Choose a product variant](https://admin.tajergo.ae/help/articles/pos/select-variant.md)
- [Add modifiers and item choices](https://admin.tajergo.ae/help/articles/pos/configure-modifiers.md)