# View, print, or export X and Z shift reports

An open shift provides an X report; a closed shift provides a Z report with totals, payment breakdown, and cash movements. Open Shifts and select a shift, open its report, and review sales, VAT, discounts, service charge, payments, movements, and variance. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.

Canonical URL: https://admin.tajergo.ae/help/articles/pos/x-z-reports/
Article ID: pos-x-z-reports
Surface: POS
Category: Shifts and cash
Last reviewed: 2026-09-06

## Before you start

- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.

## Review an X report

1. Open X report while the shift is still active.
2. Review the current sales, tender, cash, and variance figures without treating it as shift closure.
3. Print or export only after confirming the active shift and terminal.

## Review a Z report

1. Open the completed shift and select its Z report.
2. Review final sales, tender, cash, variance, and closure figures.
3. Print or export only after confirming the closed shift identity.

## Expected result

The X view leaves the shift open, while a Z or close action reflects the finalized shift state only once. Count the drawer and review shift history before entering another movement or attempting closure again.

## Permissions

- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.

## Troubleshooting

### The workflow stops while staff open Shifts and select a shift, before they can open its report.

First confirm the following access and record state: An authenticated POS session on the intended branch and terminal. The current shift ID and drawer state are known before recording cash or closing the shift. Return to /shifts without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Keep evidence of the result when staff open Shifts and select a shift.

### The shift, cash movement, variance, approval, queue, or closure history is inconclusive after the final checkpoint: Print or export CSV as needed.

Compare the active shift, movement ledger, counted and expected cash, variance, approval, and closure state. Do not repeat a movement or shift transition while it is pending or queued. Retry only when history proves it absent. Do not repeat the action if the records conflict; ask Support to review the shift ID, terminal ID, movement, amount, branch, status, and time; omit drawer keys and credentials. Before another attempt, establish whether staff could print or export CSV as needed.

## Related articles

- [Open a shift](https://admin.tajergo.ae/help/articles/pos/open-shift.md)
- [Close a shift](https://admin.tajergo.ae/help/articles/pos/close-shift.md)
- [Handle a cash variance](https://admin.tajergo.ae/help/articles/pos/variance-approval.md)
- [Record cash in](https://admin.tajergo.ae/help/articles/pos/cash-in.md)