Open a shift
Shift opening records the opening float, optional denominations, notes, cashier, branch, and stable terminal identifier. Open Shifts, enter the opening cash amount, and optionally record denomination counts and notes. Count and document cash carefully; verify the shift and movement record before retrying a drawer action.
Before you start
- An authenticated POS session on the intended branch and terminal.
- The current shift ID and drawer state are known before recording cash or closing the shift.
Steps
- Open Shifts.
- Enter the opening cash amount.
- Optionally record denomination counts and notes.
- Choose Open shift once.
- Verify whether the shift opened or was queued.
Expected result
One active shift is created for this user, terminal, and branch with the entered opening cash. Count the drawer and review shift history before entering another movement or attempting closure again.
Permissions
- The staff member needs shift access for the active branch; variance approval, no-sale, cash movement, safe drop, and closure may require a manager capability.
Troubleshooting
Open shift is disabled, or POS says another shift or terminal state prevents opening.
Confirm the signed-in user, branch, stable terminal ID, and Shift history. If an active or queued shift already exists, use it instead of opening another. Otherwise verify the opening-float fields and shift capability, then try once.
Open shift was submitted, but the active shift or offline queue does not show a clear result.
Do not submit a second opening float. Check the active shift, Shift history, and queued actions for the same terminal. Retry only when history and queue prove no shift was created; report the terminal ID, branch, amount, status, and time.
Related articles
Shift close compares counted cash with expected cash, records denominations and notes, and applies variance approval rules.Handle a cash variance
TajerGo classifies the difference against the branch threshold and requests explanation or manager authorization when required.Record cash in
Cash In adds a documented amount to the active drawer with a reason and audit context.Record cash out
Cash Out removes a documented amount from the active drawer with a required reason.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback