Mark or understand sold-out items
Sold-out and unavailable states prevent the register from adding affected items until an authorized inventory or catalog update restores sellability. Find the item in Inventory, use the sold-out control when available and authorized, and return to Billing and confirm the item state. Confirm the branch, item, unit, quantity, and reason before recording a count, wastage, or sold-out change.
Before you start
- An authenticated POS session assigned to the intended branch.
- The current branch inventory, item unit, and stock snapshot have finished loading.
Steps
- Find the item in Inventory.
- Use the sold-out control when available and authorized.
- Return to Billing and confirm the item state.
- Restore only after stock is available.
Expected result
The item sold-out state updates for the active branch and the register blocks or restores selection accordingly. Do not enter a second count or wastage adjustment until the first record and current on-hand quantity are checked.
Permissions
- Viewing stock requires POS or inventory read access; counts, wastage, and sold-out changes require the applicable inventory write permission for the active branch.
Troubleshooting
The workflow stops while staff find the item in Inventory, before they can use the sold-out control when available and authorized.
Check the required state before trying again: An authenticated POS session assigned to the intended branch. The current branch inventory, item unit, and stock snapshot have finished loading. Return to /inventory without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the SKU/audit reference, branch, unit, quantities, reason, and time. Note whether POS changes as staff find the item in Inventory.
The item, audit, wastage, or sold-out history does not show one stock result after the final checkpoint: Restore only after stock is available.
Compare item and audit history with the intended SKU, unit, reason, and before-and-after quantity. Do not add another stock change while the first is pending or unclear. Retry only when history proves it absent. When no single result can be proved, pause and provide Support the SKU/audit reference, branch, unit, quantities, reason, and time. The final evidence must establish whether staff could restore only after stock is available.
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Last reviewed 2026-09-06 · Send documentation feedback