Use the dispatch board

Before you start

• The intended branch, brand, channel, order, partner, or storefront and the relevant plan feature
• Verify external identifiers, customer promise times, and order status before accepting, assigning, or publishing

Steps

1. Open /dispatch and filter the board by branch, service state, or other displayed controls.
2. Open one order and verify its reference, promise time, preparation state, delivery address context, and current assignee.
3. Assign the intended courier or update preparation or delivery status once, using the displayed confirmation or reason.
4. Wait for the board to show the returned status before another change; refresh and inspect history when the outcome is uncertain.

Expected result

The dispatch board shows the returned courier, preparation, or delivery status for the selected order. Pending, failed, and completed updates remain distinct, and another change is blocked operationally until staff understand the prior result.

Permissions

• Dispatch requires fulfilment.read; courier assignment and status mutations apply their stronger operation-specific authorization.

Troubleshooting

An order is missing from the dispatch board.

Confirm branch, filters, service state, promise time, and current order status. Check the source order before creating or assigning replacement work.

Courier or status update remains pending or fails.

Do not repeat the change until the order detail and board are refreshed. Verify the prior assignee and state, then report the safe order reference, action, branch, returned status, and time.

Related articles

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/dispatch

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