AdminChannels and fulfilment

Manage virtual brands and channel pricing

To manage virtual brands and channel pricing, start with the intended branch, brand, channel, order, partner, or storefront and the relevant plan feature. In Admin, list brands, create brand, edit brand, and review channel prices. Verify the channel, brand, branch, price, promise time, and customer fulfilment details before publishing or dispatching.

Before you start

The intended branch, brand, channel, order, partner, or storefront and the relevant plan feature
Verify external identifiers, customer promise times, and order status before accepting, assigning, or publishing

Create or edit a virtual brand

Open /brands and review existing brands before creating another.
Enter the displayed identity, branch, service, and channel fields, save once, and verify the stored brand.

Change channel pricing

Open /brands/channel-pricing and select the brand, channel, and item.
Compare the current value, save one approved price change, and verify external publication in the channel workflow.

Expected result

The brand reopens with its saved identity and scope, while channel pricing shows the persisted value for the selected brand, item, and channel. External publication remains a separate channel state.

Permissions

Brands and Channel Pricing require virtual-brands.read to open; brand and price writes require their separately enforced mutation access.

Troubleshooting

A brand cannot be saved or found.

Search the brand list and confirm branch and channel scope before creating another. Correct the displayed identity or required-field validation and submit once.

A channel price is not reflected.

Reopen the same brand, item, and channel and compare the saved price. Do not assume external publication; report the brand and item references, channel, old and intended values, and current status.

Manage delivery channels and incoming orders
Review channel setup, map external listings, and process incoming orders with returned-status checks.Use the pickup and delivery order book
Review pickup and delivery capacity by working date and inspect the fulfilment order behind a slot.Use the dispatch board
Assign a courier or update one delivery state after checking the order, promise time, address context, and history.