Review forecasts and aging reports
To review forecasts and aging reports, start with recorded source data, a reporting period, and the intended branch. In Admin, review forecast, review customer aging, review supplier aging, and expand aging details. Confirm the branch, period, filters, and source completeness before exporting or acting on a result.
Before you start
- Recorded source data, a reporting period, and the intended branch
- Filters define the result; recheck dates and branch before exporting or acting
Forecast
- Open /reports/forecast and choose the supported branch and horizon.
- Read the source period and assumptions alongside the forecast before using it for planning.
Customer credit aging
- Open /reports/khata-aging, set the aging date and branch, and expand the relevant customer bucket.
- Verify the customer statement and ledger before pursuing or recording payment.
Supplier aging
- Open /reports/supplier-aging, apply the supplier, branch, and period filters, and open the payable detail.
- Record payment only from the supported action after verifying supplier, amount, date, and current balance.
Expected result
Forecast, customer aging, and supplier aging remain separate results with their own branch and period. A supplier payment creates or returns a traceable payment state only from an eligible supplier record; it is not inferred from opening the aging report.
Permissions
- Forecast accepts dashboard.read or reports.read; Khata aging requires reports.read; supplier aging accepts reports.read or purchasing.read. Payment mutations apply their own backend authorization.
Troubleshooting
Forecast or aging detail is missing.
Confirm the route, branch, as-of date or horizon, and source transaction availability. Expand the matching bucket only after filters settle; do not treat an empty bucket as a failed request.
A supplier payment has no final state.
Check the supplier payable detail and payment history before resubmitting. Stop if the amount, date, supplier, or prior status is uncertain; send Support the safe supplier and payment references, branch, amount, and time.
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Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback