Use a scale with weighted products
A keyboard-output scale can fill the focused weight field; otherwise enter the measured value manually in the displayed sale unit. Select a weighted item, focus the weight field, and send the weight from the scale or type it manually. Test the device on the intended terminal and keep manual fallback procedures available during service.
Before you start
- The POS terminal is assigned to the intended branch.
- The operating system and browser can access the printer, scanner, camera, microphone, scale, or heartbeat feature used by the task.
Steps
- Select a weighted item.
- Focus the weight field.
- Send the weight from the scale or type it manually.
- Check unit, quantity, and calculated price.
Expected result
The focused weight field receives the intended value and unit, whether typed manually or sent as keyboard input. Use the documented manual fallback until the device test succeeds on the intended terminal.
Permissions
- POS access is required; operating-system device permission or installation rights may also be required on the terminal.
Troubleshooting
POS does not let staff select a weighted item; they cannot continue to focus the weight field.
A safe retry starts by confirming: The POS terminal is assigned to the intended branch. The operating system and browser can access the printer, scanner, camera, microphone, scale, or heartbeat feature used by the task. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the device, terminal ID, branch, permission state, test result, and time. Capture the displayed state produced when staff select a weighted item.
The device test, browser permission, physical output, or related POS record is inconclusive after the final checkpoint: Check unit, quantity, and calculated price.
Check the intended terminal, cable or connection, operating-system selection, browser permission, and test output. Run one more device test only after those checks; use the documented manual fallback until it succeeds. An unresolved mismatch needs Support review with the device, terminal ID, branch, permission state, test result, and time. Check the saved state after staff check unit, quantity, and calculated price.
Related articles
Receipt printing uses the browser print path and branch receipt configuration; verify paper width and output before serving customers.Use receipt QR and invoice links
Receipts can include configured QR or invoice information, and public invoice links open through a tokenized route.Troubleshoot a barcode scanner
USB and Bluetooth scanners normally act as keyboard input and must send the full configured barcode terminator.Allow camera or microphone access
Camera recognition and voice notes depend on browser device permissions and remain optional POS capabilities.
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Last reviewed 2026-09-06 · Send documentation feedback