Switch the active branch
Use the profile menu to change branch; TajerGo blocks switching when local pending transactions could be attributed to the wrong branch. Open the profile menu, choose Switch branch, and select an assigned branch. Confirm the active branch and signed-in role before taking orders on a shared terminal.
Before you start
- The user is assigned to more than one branch.
- The local pending-transaction count is zero before changing branch.
Steps
- Open the profile menu.
- Choose Switch branch.
- Select an assigned branch.
- Confirm the branch label changes before taking an order.
Expected result
The header shows the selected assigned branch and no local transaction remains attached to the previous branch. Do not take orders until the displayed identity and branch are correct.
Permissions
- Assignment to the destination branch; switching is blocked while local transactions are pending.
Troubleshooting
The workflow stops while staff open the profile menu, before they can choose Switch branch.
Before reopening the workflow, verify: The user is assigned to more than one branch. The local pending-transaction count is zero before changing branch. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. For escalation, state what happens when staff open the profile menu.
The signed-in identity, branch, terminal, or navigation remains wrong after the final checkpoint: Confirm the branch label changes before taking an order.
Check the account identity, branch label, terminal readiness, connection, and pending-transaction indicator. Correct the identity or session condition, then retry once. Stop if the branch or user still differs. An unresolved mismatch needs Support review with the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Use the visible and saved records to determine whether staff could confirm the branch label changes before taking an order.
Related articles
Use the assigned email and password to open the register; the returned role and capabilities determine which screens and actions appear.Install the POS app
Install is offered only when the browser reports that this site can be installed as a Progressive Web App.Unlock an idle POS session
Authenticated POS sessions lock after the configured inactivity period and require reauthentication before the app becomes interactive again.Change the POS language
Use the profile menu language control to change the interface language for the current terminal session.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback