Complete a cash payment
Cash checkout records one tender for the order and can show completed or locally queued status when offline mode permits it. Choose Cash, verify the amount due, enter cash received when requested, and submit once. Treat a queue reference as local evidence only; retain it and reconcile Orders and Payments after connectivity returns before entering another tender.
Before you start
- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.
Steps
- Choose Cash and verify the amount due.
- Enter cash received when the register requests it and confirm the displayed change.
- Submit once, then wait for either a completed receipt or an explicit local queue reference.
- If queued or uncertain, keep the reference and reconcile Orders and Payments after reconnection before another tender.
Expected result
The order records one cash tender and shows the completed or explicitly queued state before change is handed over. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.
Permissions
- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.
Troubleshooting
Cash is unavailable, or the amount and displayed change are wrong before submission.
Confirm the active branch, amount due, and whether the register permits Cash. Re-enter the cash received once and check the displayed change. Do not submit or hand over change while either amount is wrong; ask a manager to review the configured payment state.
The cashier submitted Cash but sees neither a completed receipt nor a clear local queue reference.
Keep the order open and do not submit another tender. Check Orders, Payments, and the local queue after reconnection. Retry only when all three prove no cash payment exists; escalate the safe order reference, amount, branch, and time.
Related articles
Cart totals show subtotal, discount lines, VAT or tax, service charge, tip, and final amount using current branch pricing.Apply or remove a promotion code
Promotion validation returns the eligible saving or explains why the code did not change the cart.Use an authorized discount or price override
Discounts and overrides appear only when configured and may require manager approval before checkout can continue.Choose a payment method
The checkout shows only payment methods enabled for the branch, including cash, card, wallet, UPI, or Khata where configured.
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Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback