Apply or remove a promotion code

Before you start

• An authenticated POS session on the intended branch with a reviewed cart.
• A live connection and the complete promotion code supplied by the customer.

Steps

1. Open Payment for the reviewed cart.
2. Enter the promotion code exactly as supplied.
3. Select Apply once and wait for the saving or rejection reason.
4. Confirm the discount line and final total, or remove the code before payment.

Expected result

An eligible promotion changes the displayed total once, or an ineligible code leaves the total unchanged with a reason. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

Permissions

• The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

Troubleshooting

Staff cannot open Payment for the reviewed cart because the control is missing, disabled, or rejected before they enter the promotion code exactly as supplied.

Verify these conditions before another test: An authenticated POS session on the intended branch with a reviewed cart. A live connection and the complete promotion code supplied by the customer. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Record the visible response when staff open Payment for the reviewed cart.

The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Confirm the discount line and final total, or remove the code before payment.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. Do not repeat the action if the records conflict; ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Confirm from the records whether staff could confirm the discount line and final total, or remove the code before payment.

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