Use an authorized discount or price override

Before you start

• An authenticated POS session on the intended branch with a reviewed cart.
• A live connection plus the discount or override permission required by the displayed control.

Steps

1. Open the discount or override control offered for the cart.
2. Enter the permitted amount or percentage and a truthful operational reason.
3. Complete manager approval when the dialog requests it.
4. Wait for repricing, then verify the discount line and final total before payment.

Expected result

The approved discount or override and its reason appear once in the total before payment. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

Permissions

• The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

Troubleshooting

The workflow stops while staff open the discount or override control offered for the cart, before they can enter the permitted amount or percentage and a truthful operational reason.

Check the required state before trying again: An authenticated POS session on the intended branch with a reviewed cart. A live connection plus the discount or override permission required by the displayed control. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Note whether POS changes as staff open the discount or override control offered for the cart.

The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Wait for repricing, then verify the discount line and final total before payment.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. An unresolved mismatch needs Support review with the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. The final evidence must establish whether staff could wait for repricing, then verify the discount line and final total before payment.

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