Choose a payment method
The checkout shows only payment methods enabled for the branch, including cash, card, wallet, UPI, or Khata where configured. Open payment, choose an enabled method, and enter any requested reference or tender details. Submit the payment once, then verify Orders and Payments before retrying any uncertain result.
Before you start
- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.
Steps
- Open payment.
- Choose an enabled method.
- Enter any requested reference or tender details.
- Review the amount and confirm once.
Expected result
Only branch-enabled tenders are selectable and the chosen method is attached to the payment attempt. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.
Permissions
- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.
Troubleshooting
When staff open payment, POS blocks progress before they can choose an enabled method.
A safe retry starts by confirming: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Capture the displayed state produced when staff open payment.
The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Review the amount and confirm once.
Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. If those records still disagree, stop and send Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Check the saved state after staff review the amount and confirm once.
Related articles
Cart totals show subtotal, discount lines, VAT or tax, service charge, tip, and final amount using current branch pricing.Apply or remove a promotion code
Promotion validation returns the eligible saving or explains why the code did not change the cart.Use an authorized discount or price override
Discounts and overrides appear only when configured and may require manager approval before checkout can continue.Complete a cash payment
Cash checkout records the tender against the order and shows a completion or explicit queued state.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback