Post an order to Khata
Khata requires a selected customer, available credit or approved override, and a live connection. Link the correct customer, choose Khata, and review outstanding and available credit. Submit the payment once, then verify Orders and Payments before retrying any uncertain result.
Before you start
- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.
Steps
- Link the correct customer.
- Choose Khata.
- Review outstanding and available credit.
- If locked, submit the available override request and wait for approval.
- Confirm only when eligible.
Expected result
The charge is posted once to the linked customer account within its allowed balance or limit. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.
Permissions
- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.
Troubleshooting
POS does not let staff link the correct customer; they cannot continue to choose Khata.
Check the required state before trying again: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Note whether POS changes as staff link the correct customer.
The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Confirm only when eligible.
Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. When no single result can be proved, pause and provide Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. The final evidence must establish whether staff could confirm only when eligible.
Related articles
Cart totals show subtotal, discount lines, VAT or tax, service charge, tip, and final amount using current branch pricing.Apply or remove a promotion code
Promotion validation returns the eligible saving or explains why the code did not change the cart.Use an authorized discount or price override
Discounts and overrides appear only when configured and may require manager approval before checkout can continue.Choose a payment method
The checkout shows only payment methods enabled for the branch, including cash, card, wallet, UPI, or Khata where configured.
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Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback