Request a Khata credit override
When exposure is locked, an authorized request creates a pending order and holds checkout until an approval decision. Link the customer and choose Khata, review the credit-exposure message, and enter the required override reason. Submit the payment once, then verify Orders and Payments before retrying any uncertain result.
Before you start
- An authenticated POS session on the intended branch.
- A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.
Steps
- Link the customer and choose Khata.
- Review the credit-exposure message.
- Enter the required override reason.
- Submit the request.
- Close the dialog and wait for an authorized approval.
Expected result
The approved override, reason, and resulting Khata charge are recorded once against the linked customer. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.
Permissions
- The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.
Troubleshooting
Staff cannot link the customer and choose Khata because the control is missing, disabled, or rejected before they review the credit-exposure message.
A safe retry starts by confirming: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Capture the displayed state produced when staff link the customer and choose Khata.
The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Close the dialog and wait for an authorized approval.
Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. Do not repeat the action if the records conflict; ask Support to review the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Check the saved state after staff close the dialog and wait for an authorized approval.
Related articles
Cart totals show subtotal, discount lines, VAT or tax, service charge, tip, and final amount using current branch pricing.Apply or remove a promotion code
Promotion validation returns the eligible saving or explains why the code did not change the cart.Use an authorized discount or price override
Discounts and overrides appear only when configured and may require manager approval before checkout can continue.Choose a payment method
The checkout shows only payment methods enabled for the branch, including cash, card, wallet, UPI, or Khata where configured.
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Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback