Earn or redeem loyalty points

Before you start

• An authenticated POS session, a live connection, and loyalty enabled for the active branch.
• The correct customer linked to a reviewed cart with no Khata, split-payment, or tip selection.

Steps

1. Link the customer.
2. Open payment and review available loyalty points.
3. Enter an eligible redemption.
4. Remove incompatible Khata, split, or tip selections.
5. Confirm the revised amount.

Expected result

The receipt and customer record show the points earned or redeemed for the completed order once. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

Permissions

• The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

Troubleshooting

The workflow stops while staff link the customer, before they can open payment and review available loyalty points.

Before reopening the workflow, verify: An authenticated POS session, a live connection, and loyalty enabled for the active branch. The correct customer linked to a reviewed cart with no Khata, split-payment, or tip selection. Return to /billing without changing user, branch, or record. Try the blocked step once; if it remains unavailable, stop and provide Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. For escalation, state what happens when staff link the customer.

The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Confirm the revised amount.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. An unresolved mismatch needs Support review with the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Use the visible and saved records to determine whether staff could confirm the revised amount.

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