Review order details and receipt data

Before you start

• An authenticated POS session with access to the intended branch.
• The original order reference, current status, paid amount, and eligible lines are known.

Steps

1. Find the order.
2. Open its details.
3. Review identifiers, item lines, totals, payment and operational notes.
4. Use the offered receipt or resume action only when eligible.

Expected result

The detail view matches the selected order reference, lines, totals, payments, fulfilment, and current status. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.

Permissions

• Orders and payment history require their assigned POS capabilities; void, return, and refund actions require the specific action permission and may require manager approval.

Troubleshooting

POS does not let staff find the order; they cannot continue to open its details.

A safe retry starts by confirming: Access to the intended branch or a valid public invoice link, as applicable. The original order reference, current status, paid amount, and eligible lines are known. Keep the same branch and record, reopen /orders, and try the blocked action once. If it still fails, stop and send Support the safe order/return/refund/payment reference, branch, amount, status, and time. Capture the displayed state produced when staff find the order.

The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Use the offered receipt or resume action only when eligible.

Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. When no single result can be proved, pause and provide Support the safe order/return/refund/payment reference, branch, amount, status, and time. Check the saved state after staff use the offered receipt or resume action only when eligible.

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