Find and filter orders

Before you start

• An authenticated POS session with access to the intended branch.
• The original order reference, current status, paid amount, and eligible lines are known.

Steps

1. Open Orders.
2. Search by order or customer, or choose filters.
3. Open the matching row.
4. Review status, totals, payment, fulfilment, and notes.

Expected result

The list shows branch-scoped orders matching the selected search, date, source, service mode, and status filters. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.

Permissions

• Orders and payment history require their assigned POS capabilities; void, return, and refund actions require the specific action permission and may require manager approval.

Troubleshooting

When staff open Orders, POS blocks progress before they can search by order or customer, or choose filters.

Check the required state before trying again: Access to the intended branch or a valid public invoice link, as applicable. The original order reference, current status, paid amount, and eligible lines are known. Reopen /orders once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe order/return/refund/payment reference, branch, amount, status, and time. Note whether POS changes as staff open Orders.

The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Review status, totals, payment, fulfilment, and notes.

Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. If those records still disagree, stop and send Support the safe order/return/refund/payment reference, branch, amount, status, and time. The final evidence must establish whether staff could review status, totals, payment, fulfilment, and notes.

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