Void an eligible order

Before you start

• An authenticated POS session with access to the intended branch.
• The original order reference, current status, paid amount, and eligible lines are known.

Steps

1. Open the order.
2. Choose Void when available.
3. Select or enter the required reason.
4. Confirm once and verify the final order status.

Expected result

The eligible order changes once to its voided state with the recorded reason and authorization. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.

Permissions

• Orders and payment history require their assigned POS capabilities; void, return, and refund actions require the specific action permission and may require manager approval.

Troubleshooting

When staff open the order, POS blocks progress before they can choose Void when available.

Verify these conditions before another test: Access to the intended branch or a valid public invoice link, as applicable. The original order reference, current status, paid amount, and eligible lines are known. Reopen /orders once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe order/return/refund/payment reference, branch, amount, status, and time. Record the visible response when staff open the order.

The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Confirm once and verify the final order status.

Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. If those records still disagree, stop and send Support the safe order/return/refund/payment reference, branch, amount, status, and time. Confirm from the records whether staff could confirm once and verify the final order status.

Related articles

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