Review the fulfilment queue
The scheduled queue shows pickup and delivery orders due on a selected date without exposing recipient details in the shared list. Open Orders and the scheduled fulfilment view, choose the required date, and review due orders and timing. Verify the original order, eligible items, amount, reason, authorization, and resulting status before repeating an action.
Before you start
- An authenticated POS session with access to the intended branch.
- The original order reference, current status, paid amount, and eligible lines are known.
Steps
- Open Orders and the scheduled fulfilment view.
- Choose the required date.
- Review due orders and timing.
- Open authorized detail when fulfilment work requires it.
Expected result
Scheduled pickup or delivery orders appear under the correct promise-time and status filters. Do not repeat a void, return, or refund until both the original record and any resulting record have been checked.
Permissions
- Orders and payment history require their assigned POS capabilities; void, return, and refund actions require the specific action permission and may require manager approval.
Troubleshooting
Staff cannot open Orders and the scheduled fulfilment view because the control is missing, disabled, or rejected before they choose the required date.
Before reopening the workflow, verify: Access to the intended branch or a valid public invoice link, as applicable. The original order reference, current status, paid amount, and eligible lines are known. Check those conditions on /orders and repeat only the blocked step once. Preserve the screen and ask Support to review the safe order/return/refund/payment reference, branch, amount, status, and time. For escalation, state what happens when staff open Orders and the scheduled fulfilment view.
The original order and resulting void, return, refund, payment, or receipt records disagree after the final checkpoint: Open authorized detail when fulfilment work requires it.
Inspect the original order plus every resulting void, return, refund, payment, and receipt reference. Do not duplicate a financial action. Retry only when the first result is absent and eligibility still permits the action. Do not repeat the action if the records conflict; ask Support to review the safe order/return/refund/payment reference, branch, amount, status, and time. Use the visible and saved records to determine whether staff could open authorized detail when fulfilment work requires it.
Related articles
Orders supports search plus date, status, and payment-method filters and opens a complete order detail.Review order details and receipt data
The order detail shows the stored transaction, item, payment, customer, note, and fulfilment context available for that order.Find and filter payments
Payments lists recorded tenders with search, method, status, date, and pagination controls.Void an eligible order
Void is available only for an eligible order and requires the configured reason and authorization.
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Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback