Add order and item notes
Use order notes for the whole order and item notes for preparation instructions tied to one cart line. Select the order note or item note control, enter a concise operational instruction, and verify item-specific notes are attached to the intended line. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.
Before you start
- An authenticated POS session for the intended branch.
- The current branch menu and register configuration have finished loading.
Steps
- Select the order note or item note control.
- Enter a concise operational instruction.
- Verify item-specific notes are attached to the intended line.
- Review notes before sending or payment.
Expected result
The order note or item preparation note is attached to the intended scope and remains visible before submission. Keep the cart open and do not add the item again while its line state is uncertain.
Permissions
- Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.
Troubleshooting
When staff select the order note or item note control, POS blocks progress before they can enter a concise operational instruction.
Verify these conditions before another test: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the safe cart reference, product or SKU, branch, line state, and time. Record the visible response when staff select the order note or item note control.
The cart or register does not reflect the requested item change after the final checkpoint: Review notes before sending or payment.
Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. If those records still disagree, stop and send Support the safe cart reference, product or SKU, branch, line state, and time. Confirm from the records whether staff could review notes before sending or payment.
Related articles
Browse the menu, select categories, or use register search to find a sellable item.Add a product by barcode
A connected scanner can send a barcode as keyboard input; TajerGo adds the matching product or reports that no product matches.Choose a product variant
Products with variants require a specific sellable option before they enter the cart.Add modifiers and item choices
Use the product configuration presented by the register to select required or optional modifiers before adding the item.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback