POSPricing and payments

Print or reprint a receipt

Checkout can print the completed receipt; later reprints use the stored order record and configured receipt printer. Complete or open the order, choose Print receipt, and select the configured printer if the browser asks. Submit the payment once, then verify Orders and Payments before retrying any uncertain result.

Before you start

An authenticated POS session on the intended branch.
A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due.

Print after checkout

Wait for the payment and order to show a completed state.
Select Print once and verify the browser print result before serving the next customer.

Reprint an existing receipt

Find the completed order in Orders and open its detail.
Select the available receipt/reprint action once.
Confirm the copy matches the original order and mark it as a reprint according to the merchant procedure.

Expected result

The receipt for the completed order opens or prints with matching totals, tax, tender, and invoice identifiers. Never submit an uncertain tender again until Orders and Payments show whether it succeeded, failed, or queued.

Permissions

The staff member needs POS checkout access for the active branch; discounts, overrides, Khata, and some tenders may require the specific manager or configured payment permission.

Troubleshooting

POS does not let staff complete or open the order; they cannot continue to choose Print receipt.

First confirm the following access and record state: An authenticated POS session on the intended branch. A reviewed cart with the correct customer, service mode, item prices, tax context, and amount due. Keep the same branch and record, reopen /billing, and try the blocked action once. If it still fails, stop and send Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Keep evidence of the result when staff complete or open the order.

The total, tender, receipt, server record, and local queue do not show one payment outcome after the final checkpoint: Verify the paper output before reprinting.

Compare the final total, Orders entry, Payments entry, receipt, external-terminal result, and local queue. Never repeat an uncertain tender. Retry only when both server records and the local queue prove no payment exists. When no single result can be proved, pause and provide Support the safe order/payment references, tender, amount, branch, status, and time; omit card data, CVV, wallet secrets, and PINs. Before another attempt, establish whether staff could verify the paper output before reprinting.

Review price, VAT, discounts, and service charge
Cart totals show subtotal, discount lines, VAT or tax, service charge, tip, and final amount using current branch pricing.Apply or remove a promotion code
Promotion validation returns the eligible saving or explains why the code did not change the cart.Use an authorized discount or price override
Discounts and overrides appear only when configured and may require manager approval before checkout can continue.Choose a payment method
The checkout shows only payment methods enabled for the branch, including cash, card, wallet, UPI, or Khata where configured.