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Use register assistant suggestions

The register assistant can suggest configured products and add a reviewed quantity or note, while the cashier remains responsible for the final cart. Open the assistant panel when available, review the suggested product and quantity, and add only the intended item. Review the final cart, customer, service mode, price, tax, notes, and stock state before checkout.

Before you start

  • An authenticated POS session for the intended branch.
  • The current branch menu and register configuration have finished loading.

Steps

  1. Open the assistant panel when available.
  2. Review the suggested product and quantity.
  3. Add only the intended item.
  4. Check the cart price, variant, quantity, and note before checkout.

Expected result

Only the cashier-reviewed suggestion, quantity, and note are added to the current cart. Keep the cart open and do not add the item again while its line state is uncertain.

Permissions

  • Register use requires POS access for the active branch; catalog, configuration, and stock corrections remain restricted to an authorized manager.

Troubleshooting

Staff cannot open the assistant panel when available because the control is missing, disabled, or rejected before they review the suggested product and quantity.

A safe retry starts by confirming: An authenticated POS session for the intended branch. The current branch menu and register configuration have finished loading. Check those conditions on /billing and repeat only the blocked step once. Preserve the screen and ask Support to review the safe cart reference, product or SKU, branch, line state, and time. Capture the displayed state produced when staff open the assistant panel when available.

The cart or register does not reflect the requested item change after the final checkpoint: Check the cart price, variant, quantity, and note before checkout.

Inspect the affected cart line, quantity, unit, modifiers, price, stock, customer, and service mode. Retry once only when the cart proves the change was not already applied and menu and stock data are current. An unresolved mismatch needs Support review with the safe cart reference, product or SKU, branch, line state, and time. Check the saved state after staff check the cart price, variant, quantity, and note before checkout.

Related articles

Open in TajerGo

Sign in with the appropriate role and confirm your Business Account and branch before continuing.

/billing

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Read as Markdown · Guidance for support agents

Last reviewed 2026-09-06 · Send documentation feedback