Resolve missing register configuration
The POS waits for branch operational configuration and presents a dedicated missing-settings state when required setup cannot be loaded. Wait for Preparing this register to finish, read the missing-settings or load error, and retry after connectivity returns. Confirm the active branch and signed-in role before taking orders on a shared terminal.
Before you start
- An active POS user or public access appropriate to this page.
- The intended Business Account, branch, and terminal identity are known before operational work begins.
Steps
- Wait for Preparing this register to finish.
- Read the missing-settings or load error.
- Retry after connectivity returns.
- Ask a branch administrator to complete the named setting.
Expected result
The preparation state clears only after required branch settings load, revealing the usable register or a specific remaining error. Do not take orders until the displayed identity and branch are correct.
Permissions
- Access follows the user assignment and branch scope returned at sign-in; hidden routes require the corresponding assigned capability.
Troubleshooting
When staff wait for Preparing this register to finish, POS blocks progress before they can read the missing-settings or load error.
Verify these conditions before another test: An active POS user or public access appropriate to this page. The intended Business Account, branch, and terminal identity are known before operational work begins. Reopen /billing once and read the exact validation or configuration message. If the control remains unavailable, stop and give Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Record the visible response when staff wait for Preparing this register to finish.
The signed-in identity, branch, terminal, or navigation remains wrong after the final checkpoint: Ask a branch administrator to complete the named setting.
Check the account identity, branch label, terminal readiness, connection, and pending-transaction indicator. Correct the identity or session condition, then retry once. Stop if the branch or user still differs. When no single result can be proved, pause and provide Support the terminal ID, intended branch, visible message, and time; omit passwords, PINs, codes, and reset links. Confirm from the records whether staff could ask a branch administrator to complete the named setting.
Related articles
Use the assigned email and password to open the register; the returned role and capabilities determine which screens and actions appear.Install the POS app
Install is offered only when the browser reports that this site can be installed as a Progressive Web App.Unlock an idle POS session
Authenticated POS sessions lock after the configured inactivity period and require reauthentication before the app becomes interactive again.Switch the active branch
Use the profile menu to change branch; TajerGo blocks switching when local pending transactions could be attributed to the wrong branch.
Open in TajerGo
Sign in with the appropriate role and confirm your Business Account and branch before continuing.
Read as Markdown · Guidance for support agents
Last reviewed 2026-09-06 · Send documentation feedback